At Daily Necessities Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges process. Please review the details below to understand how to proceed.
1. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be:
- Unused and in its original condition.
- In the original packaging with all tags and labels attached.
- Returned within 15 days of receiving the item.
2. Non-Returnable Items
Due to hygiene and safety reasons, the following items are non-returnable:
- Cosmetics (e.g., Beauty Face Masks, Cosmetics)
- Personal care items (e.g., Deodorants, Feminine Care)
- Opened or used products (e.g., Face Wipes, Cotton Wool)
3. How to Initiate a Return or Exchange
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange.
- Receive Instructions: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
- Ship the Item: Package the item securely and include the RAN on the outside of the package. Ship it to the address provided in the instructions.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
5. Refund Process
Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used during the purchase.
6. Exchange Process
If you are requesting an exchange, we will ship the replacement item once the returned item is received and approved. Shipping costs for the replacement item will be covered by us.
7. Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Daily Necessities Store Team,
I would like to request a [return/exchange] for my recent order (Order #[Your Order Number]). The reason for the [return/exchange] is [briefly explain the reason].
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name] [Your Contact Information]8. Contact Us
If you have any questions or need further assistance, please contact us at:
- Email: [email protected]
- Address: 3644 Hott Street, Oklahoma City, US 73109
Thank you for shopping with Daily Necessities Store. We value your trust and are committed to providing you with a seamless shopping experience.